Digital Customer Care - Amman

Training will be conducted over 2 full days and will cover the following topics

  • The evolution of customer service channels
  • The revolution of online conversations
  • Who social/mobile customers are and what they expect from you
  • Necessary tools for social customer service
  • Social Customer Service (SCS): main strategic and operational goals
  • Why I should integrate digital channels into my customer service/ call center
  • Important Components of a Social Media Customer Service Strategy
  • Learning the customer’s omni-channel journey
  • The role of the customer experience in online conversations
  • The three customer experience dimensions
  • KPIs: finding the perfect mix to align business goals and customer satisfaction
  • Email is not dead: How to Use E-mail to Improve Customer Service
  • Customer Service KPIs You Should Be Tracking
  • Protect your brand reputation by managing tricky online conversations –
  • Digital Marketing Integration: The Impact Of Cross-Channel And Content
  • The Chatbot Revolution is Here

Duration: 2 Full Days Training | 16 & 17 November 2019
Training Fees: JD350
Location : Amman - W Hotel 

Who should attend the Training
Customer Care specialist/managers, Marketing Managers, Branding Managers, Sales and Promotion.

DAY 1

  • The evolution of customer service channels
  • The revolution of online conversations
  • Who social/mobile customers are and what they expect from you
  • Necessary tools for social customer service
  • Social Customer Service (SCS): main strategic and operational goals
  • Why I should integrate digital channels into my customer service/ call center
  • Important Components of a Social Media Customer Service Strategy

DAY 2

  • Learning the customer’s omni-channel journey
  • The role of the customer experience in online conversations
  • The three customer experience dimensions
  • KPIs: finding the perfect mix to align business goals and customer satisfaction
  • Email is not dead: How to Use E-mail to Improve Customer Service
  • Customer Service KPIs You Should Be Tracking
  • Protect your brand reputation by managing tricky online conversations –
  • Digital Marketing Integration: The Impact Of Cross-Channel And Content
  • The Chatbot Revolution is Here

Ameed is currently working with GOOGLE MENA (Dubai Offices) as international Digital Marketing Instructor.

Ameed Awad is a Certified Digital Marketing Professional (Digital Marketing Institute – DMI) with over 13 years of practical experience in online advertising, traditional marketing and digital marketing using all social media channels (i.e. Facebook, Twitter, YouTube, Instagram, Google+ and LinkedIn) for local and International private companies. Ameed is currently working as a professional International trainer in Dubai, Amman and Ramallah on Social Media and Digital Marketing channels (i.e. Search Engine Optimization (SEO), Pay Per Click (PPC), Click Through Rate CTR, CPM, CPC, email marketing and display advertising using Google AdWords). Ameed is also working as a consultant for International firms to design online strategic plans and enhance the conversion of online clients through social media channels by adding creative ads and contents to engage clients with local/international brands, also Ameed is holding 15 years of designing and developing website for local/international companies/organizations. Ameed recently received Certified Brand Manager from AIPMM institution (USA) and officially conducting Business Branding in Jordan (Henley Academy) & Dubai (Informa MEA) .

Ameed has conducted international training in Digital Customer Care, Digital Transformation and Digital Branding in many Arabic cities.

For Registration or  if you have any question, please feel free to contact with Amer Al-Najjar on 00962 777 397 728 , 00962 5513879 , anajar@gce.com.jo

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