Online Digital Customer Care Training

This training is in partnership with
General Computers & Electronics Co. Amman

  • Date: 18, 19, 20 MAY,  from 11:00 AM - 1:00 PM
  • Training Fees: 220 JD

Who should attend the Training
Customer Care staff, Sales and Promotion, Online sales manager and assistants, e-commerce platforms managers/owners, Business 2 Customers and Business 2 Business Lead Gen. promoters, Branding Managers, Small business owners , Marketing Managers,


  • The evolution of customer service channels
  • The revolution of online conversations
  • Who social/mobile customers are and what they expect from you
  • Necessary tools for social customer service
  • Social Customer Service (SCS): main strategic and operational goals
  • Why I should integrate digital channels into my customer service/ call center


  • Important Components of a Social Media Customer Service Strategy
  • Workshop with videos, case studies, exercises
  • Learning the customer’s omni-channel journey
  • The role of the customer experience in online conversations
  • The three customer experience dimensions
  • KPIs: finding the perfect mix to align business goals and customer satisfaction
  • How to protect your brand reputation by managing tricky online conversations

Day 3

  • Email is not dead: How to Use E-mail to Improve Customer Service
  • The identikit of the Digital Customer Service manager (skills/abilities)
  • Customer Service KPIs You Should Be Tracking
  • Protect your brand reputation by managing tricky online conversations – multiple channels
  • Digital Marketing Integration: The Impact Of Cross-Channel And Content
  • The Chatbot Revolution is Here
  • Digital Branding Fundamentals

Ameed is currently working with GOOGLE MENA (Dubai Offices) as international Digital Marketing Instructor.

Ameed Awad is a Digital Sales Consultant & Trainer with mobile operates in KSA, Real Estate companies in Dubai and Certified Digital Marketing Professional (Digital Marketing Institute – DMI), Certified Digital Transformation Strategist – Emeritus MIT with over 15 years of practical experience transferring companies to be digitalized and in online advertising, traditional marketing and digital marketing using all social media channels (i.e. Facebook, Twitter, YouTube, Instagram and LinkedIn) for local and International private companies. Ameed is currently working as a professional trainer in Dubai, Amman, Muscat and Ramallah on Social Media and Digital Marketing topics (i.e. Search Engine Optimization (SEO), Pay Per Click (PPC), SEM, Click Through Rate CTR, CPM, CPC, email marketing and display advertising using Google AdWords). Ameed is also working as a consultant for International firms to design online strategic plans and enhance the conversion of online clients through social media channels by adding creative ads and contents to engage clients with local/international brands, also Ameed is holding 15 years of designing and developing website for local/international companies/organizations. Ameed recently received Certified Brand Manager from AIPMM institution (USA).


For Registration, please feel free to contact:

GCE Jordan
Mr. Amer Al-Najjar
00962 777 397 728 , 00962 5513879